Chateau Douceur

Exchanges and Returns Policy

Overview

we are not currently offering returns or exchanges on any of our items. All items are seasonal & final sale

this is due to our boutique items falling into the category of cosmetic/pharmaceutical items and being classified as health & personal care items for intimate use

Please do not send your purchase back to the manufacturer

There are certain situations where refunds will be considered

Any item not in its original condition that has not been used or tampered with
any item damaged or missing parts for reasons due to shipment discrepancies/mishandling

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at EMAIL

Sale items

Sale items cannot be refunded

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] . Stock may be limited, as our soaps are curated seasonally

Gifts

All gift selections will be mailed to the shipping address provided & a receipt will be emailed to the billed addressee/recipient

Shipping returns

To return your product, please email us at [email protected] for our shipping address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

Depending on where you live, the time it may take for your exchanged product to reach you may vary

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item